SPA MANAGER

HEART.SPIRIT.HANDS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 60,000; Full time

Job summary

A wellness spa company in Singapore is looking for a Spa Manager to oversee daily operations, manage staff, and ensure exceptional customer satisfaction. The role involves budgeting, marketing, and ensuring health regulations compliance. Ideal candidates should have proficiency in various massage techniques and excellent communication skills. This position may require working on public holidays and standing for long hours.

Qualifications

• Able to work on public holidays.
• Able to stand for long hours.
• Proficient in various massage techniques.

Responsibilities

• Oversee day-to-day spa operations.
• Hire and manage staff for high-quality service.
• Ensure customer satisfaction and resolution of issues.
• Develop and manage the spa's budget and financial goals.
• Create marketing strategies to attract and retain clients.

Skills

Foot reflexology

Massage techniques

Communication skills

People skills

Job description

Job Description & Requirements

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.