Software Support Engineer (Java and Python) Changi airport

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology services provider is looking for a Software Support Engineer in Singapore. The role involves supporting software applications, troubleshooting issues, and resolving incidents efficiently. Candidates should have at least a Bachelor's degree in Computer Science and experience with Java, PHP, and Python. Strong communication skills and the ability to work independently are essential, along with proficiency in database management. The position requires flexibility in working shifts for 24/7 support.

Qualifications

• At least 1 year of working experience in software application development.
• Proficient in database management and operational systems.
• Excellent communication skills and strong troubleshooting abilities.

Responsibilities

• Provide software application support and troubleshooting.
• Implement application enhancements as required.
• Communicate with end users and customer IT teams.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

APIs (RESTful and SOAP)

Database management

Scripting

Troubleshooting

Application Servers

Service Level

Team Player

Education

Bachelor's degree in Computer Science or related field

Tools

SQL Server

MySQL

Microsoft Access

Linux

Windows Server

Apache Tomcat

WAMP

WebSphere

Job description

Roles & Responsibilities

We are looking for a Software Support Engineer who is responsible to support software applications, troubleshoot production issues reported by end users, and resolve application incidents during agreed SLA time frame.

Hands‑on experience in Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting. Basic understanding of application and web server such as Apache Tomcat, WAMP and IBM WebSphere, etc. would be required.

The engineer will be able to work independently with minimal supervision.

Must be able to work in shifts to provide 24/7 onsite support.

Responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained software applications.
• Involve in implementation of application enhancements as and when required.
• Communicate with end users, customer IT teams and support engineers from other application vendors to understand production issues and advise solutions.
• Resolve incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other members of the support team and Service Delivery Manager to rectify production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification tests on monthly OS patches/updates and software patch deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
• Hands‑on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL, and Microsoft Access), operational systems (Linux and Windows Server), application servers (Apache Tomcat, WAMP, and WebSphere).
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• Proven experience in application support and user query management (L1/L2).
• Strong problem‑solving skills with a commitment to a zero‑defect mindset.
• Must be a team player with fast learning skills.

Working Conditions

Rotating shift. Working location: Changi Airport.

Skills

• WAMP
• Troubleshooting
• PHP
• Microsoft Access
• SOAP
• Application Servers
• MySQL
• Scripting
• Service Level
• Application Support
• SQL Server
• Apache Tomcat
• Team Player
• Java
• Able to Work Independently