Software Support Engineer

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore seeks a qualified individual for software troubleshooting and bug fixing. You will diagnose issues related to software performance and provide technical support while ensuring optimal configurations. The ideal candidate will possess a Bachelor’s degree in Computer Science or Software Engineering and have 2-5 years of relevant experience. Familiarity with tools such as Node.js and Docker is essential, along with strong troubleshooting abilities. This role requires availability for 24/7 standby and the possibility of shift work.

Qualifications

• Bachelor's degree in a relevant field.
• 2-5 years of relevant professional experience.
• Proven software development experience.
• Strong troubleshooting abilities.

Responsibilities

• Diagnose and fix issues related to software.
• Resolve coding bugs promptly.
• Update app configurations for optimal performance.
• Provide customer technical support.

Skills

Troubleshooting

Bug fixing

Software configuration management

Performance monitoring

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Node.js

React

Kafka

Keycloak

MQTT

Microservices

Docker

Kubernetes

Podman

MongoDB

IBM MQ

Job description

Key Responsibilities:

• Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Identify, analyze, and resolve coding bugs in a timely manner.
• Review and update app configurations to ensure optimal performance and compatibility.
• Assist in resolving integration issues with other systems and platforms.
• Provide technical support to customers and address their concerns effectively.
• Maintain detailed documentation of issues, solutions, and best practices.
• Work closely with development, QA, and support teams to ensure seamless software operation.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby and open to working overtime or in shift roles as needed.