Software Engineer - Messaging

Zendesk Singapore PTE; Singapore; Hybrid; SGD 50,000 - 80,000; Full time

Job summary

A leading customer service software company in Singapore seeks a Software Engineer to develop a next-generation messaging platform. The ideal candidate will have expertise in Java, Python, or Ruby, and experience with web technologies. In this hybrid role, you will collaborate with a team to enhance existing products and implement new solutions. The company values diversity and offers a flexible working environment.

Qualifications

• Proven software engineering experience with capabilities in Java, Python, Ruby, or Go.
• Working knowledge of JavaScript and React.
• Functional understanding of web technologies and frontend-backend interactions.
• Good command of data structures and algorithms.
• Passion for solving real-world problems with a customer-first mindset.
• Personal projects, open-source contributions, or active learning initiatives are a plus.

Responsibilities

• Contribute to the everyday development of Zendesk’s product suite.
• Improve system quality by identifying issues and developing standard operating procedures.
• Enhance applications by identifying opportunities for improvement and implementing solutions.
• Maintain and improve existing codebases and conduct peer code reviews.
• Collaborate with colleagues to implement technical designs.
• Investigate and adopt new technologies where relevant.
• Create written knowledge transfer materials.

Skills

Java

Python

Ruby

Go

JavaScript

React

Data Structures

Software Development

Distributed Systems

C / C++

Job description

Job Description

Zendesk is looking for a Software Engineer to join the Agent Workspace Messaging Team in Singapore. You’ll help build a next‑generation messaging platform that empowers customers to deliver exceptional user experiences working toward an omni‑channel customer engagement product.

You will work with a diverse team of skilled engineers developing a highly responsive web application. You’ll learn about well‑structured web frontend architecture and backend services while partnering with product and UX teams to improve workflows and develop new features.

What you’ll do

• Contribute to the everyday development of Zendesk’s product suite
• Improve system quality by identifying issues and developing standard operating procedures
• Enhance applications by identifying opportunities for improvement and implementing solutions
• Maintain and improve existing codebases and conduct peer code reviews
• Collaborate with colleagues to implement technical designs
• Investigate and adopt new technologies where relevant
• Create written knowledge transfer materials

What you bring

• Proven software engineering experience with capabilities in Java, Python, Ruby or Go
• Working knowledge of JavaScript and React
• Functional understanding of web technologies and frontend‑backend interactions
• Good command of data structures and algorithms
• Passion for solving real‑world problems with a customer‑first mindset
• Personal projects, open‑source contributions or active learning initiatives are a plus

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich on‑site experience packed with connection, collaboration, learning and celebration — while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and we’re proud of our ongoing efforts to foster global diversity, equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing or otherwise participate in the employee selection process please send an e‑mail to with your specific accommodation request.

Key Skills

Spring, .NET, C / C++, Go, React, OOP, C#, Data Structures, JavaScript, Software Development, Java, Distributed Systems

Employment Type: Full-Time

Experience: years

Vacancy: 1