Software Engineer AI Innovation

P2P; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A tech company in Singapore is looking for an AI and Automation Engineer to enhance client onboarding and operational efficiency through cutting-edge automation solutions. The ideal candidate will design and develop AI-powered chatbots and implement automation for KYC processes. Proficiency in Python and NodeJS, along with SQL skills, is essential. This role provides flexibility, competitive salary, and opportunities for career advancement within a diverse and inclusive environment.

Benefits

Competitive salary

Annual leave including birthday and work anniversary

Flexi-work hours and hybrid/remote options

Internal mobility program

Crypto.com visa card upon joining

Qualifications

• Proficiency in Python and NodeJS with knowledge of frameworks like Django or Flask.
• Solid understanding of SQL and database optimization.
• Experience deploying machine learning models in customer service contexts.
• Practical experience with Generative AI and RAG pipelines.

Responsibilities

• Design and develop AI customer chatbots to enhance support.
• Implement automation solutions for KYC processes.
• Write efficient code for machine learning and automation tasks.
• Collaborate with cross-functional teams on solution delivery.

Skills

Backend programming languages expertise

Strong Python and NodeJS knowledge

SQL proficiency

Understanding of NLP/NLU

Experience in Generative AI

Tools

Kubernetes

Docker

Job description

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting‑edge AI‑powered automation solutions, primarily focused on enhancing our Client onboarding, operational efficiency and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows.

Key Responsibilities:

• Customer Support Automation & Chatbots:
• Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation.
• Integrate AI models with existing support channels and backend systems.
• Generative AI & RAG Implementation:
• Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval‑Augmented Generation (RAG) pipelines for accurate, context‑aware responses.
• Experiment with and integrate various Large Language Models (LLMs) and foundation models.
• KYC & Financial Automation:
• Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging.
• Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions.
• Software Development:
• Write clean, efficient, and well‑documented code using Python for machine learning models, automation scripts, and system integrations.
• Collaborate with cross‑functional teams (Product, Data Science, Operations) to define requirements and deliver solutions.
• Revisit the development process to fix bugs or address.
• Agentic AI & Workflow Management (A Plus):
• Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi‑step automation workflows.

Required Qualifications

• Strong proficiency in backend programming languages, especially in Python and NodeJS, in‑depth knowledge of Python/Nodejs syntax, and frameworks (e.g., Django, Flask, FastAPI, NestJS).
• Expertise in SQL: Solid understanding of relational database concepts, SQL querying, and database optimization techniques.
• AI/ML: Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service.
• GenAI/RAG: Practical experience implementing Generative AI solutions and building RAG architectures.

Domain Knowledge:

• Direct experience with customer support automation and developing AI customer chatbots.
• Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation.

Preferred Qualifications (The "Nice‑to‑Haves")

• Kubernetes/Docker, Applied AI Development experience
• Proficient in speaking English and experienced in collaboration with global teams.
• Strong desire for doing things better and faster, attention to detail and holding strong responsibility to his/her tasks.
• Pen to challenges and eager to learn.
• Able to work under pressure, fast learner and able to adapt changing priorities within a fast‑moving industry.

Benefits

• Competitive salary
• Attractive annual leave entitlement including birthday, work anniversary
• Work Flexibility Adoption: Flexi‑work hour and hybrid or remote set‑up
• Aspire career alternatives through our internal mobility program, offering employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.