Social Worker/Case Worker

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading talent solutions provider in Singapore seeks a Social Worker/Case Worker for the National Anti-Violence & Sexual Harassment Helpline. The role involves assessing violence-related calls, ensuring effective support and risk evaluations. Ideal candidates will have a degree in social work or related fields, and prior experience in relevant areas is advantageous. Shift work is required as the helpline operates 24/7.

Benefits

Shift allowance

Qualifications

• Bachelor Degree in Social Work or relevant degree in social sciences or related disciplines.
• Prior experience as a social worker in violence specialist centre preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Engage caller to understand severity of situation.
• Gather and verify information with other sources.
• Conduct risk and safety assessment for cases.
• Determine response time and right-siting of cases.
• Engage agencies to ensure warm transfer of cases.
• Engage key family members to work with an agency.

Skills

People-oriented

Interpersonal skills

Oral communication

Written communication

Analytical ability

Problem-solving skills

Flexibility

Creative solutions

Report writing

Team player

Education

Bachelor Degree in Social Work or relevant degree in social sciences

Job description

Overview

As a Social Worker/Case Worker in the National Anti-Violence & Sexual Harassment Helpline (NAVH), you will help to attend to violence-related enquiries that come through the NAVH. You will be involved in supporting the following tasks required to right site these violence-related calls:

• Engage caller to understand severity of situation
• Gather and verify information with other sources (e.g. schools, family members, relatives, government databases)
• Conduct risk and safety assessment for cases
• Determine response time and right-siting of cases
• Engage agencies to ensure warm transfer of cases
• Engage key family members to work with an agency

Qualifications

• Possess Bachelor Degree In Social Work or a relevant degree in social sciences or related discipline(s) (e.g. psychology)

Other Information

Relevant Experience

• Prior experience as a social worker in violence specialist centre and child protection work related field would be an advantage
• Fresh graduates are welcome to apply
• Be willing to work shift hours as the NAVH is a 24/7 helpline (shift allowance provided)

Competencies

• People-oriented and good interpersonal skills
• Excellent oral and written communications skills
• Analytical ability & problem-solving skills
• Ability to be flexible/ creative in devising alternative solutions to issues
• Committed and can-do attitude
• Effective report writing skills
• Team Player

*Only shortlisted candidates will be notified.

Krittika Kaur

Associate Consultant

Morgan McKinley Singapore, Talent Solutions

EA License No: 11C5502

Personnel Registration No: R25126716