Social Work Assistant

Bright Hill Evergreen Home; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community care organization in Singapore is seeking a dedicated support role to manage inquiries and assist with resident admissions and discharges. This role involves coordinating financial assistance and maintaining data integrity while ensuring proactive communication with elderly residents. Applicants should possess a Higher NITEC or Diploma in a related field and demonstrate proficiency in Microsoft Office. Effective bilingual communication is highly desirable for engaging elderly residents and their families. Ideal candidates will be detail-oriented and proactive in their approach.

Qualifications

• Higher NITEC or Diploma in Social Service, Community Care, or related field.
• Able to speak dialects like Hokkien, Teochew, Cantonese.
• Prior experience in healthcare or social service administration is advantageous.

Responsibilities

• Serve as the first point of contact for referrals and charges.
• Coordinate documentation for admissions and discharges with MSWs.
• Guide application processes for external financial schemes.
• Maintain and audit resident master lists and perform data entry.
• Participate in home visits and provide observational updates.

Skills

Bilingual communication

Attention to detail

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Systems agility

Education

Higher NITEC or Diploma in Social Service or Community Care

Job description

Job Description

Inquiry Management

Act as the professional first point of contact for referrals and charges; ensure all enquiries are logged and responded to in a timely, helpful, and professional manner.

Case Support

Collaborate with Medical Social Workers (MSWs) to facilitate smooth admissions and discharges by coordinating all necessary documentation prior to resident movement.

Financial Assistance (Internal & External)

Lead the end-to-end processing for straightforward MediFund and MFEC submissions, ensuring financial assessments are comprehensive and accurate. Guide next of kin and facilitate application processes for external financial schemes (e.g., AIC grants). Take proactive initiative to follow up on missing documents to ensure applications move forward without delay.

Data Integrity

Maintain and audit multiple resident master lists. Perform regular data entry and compile simple statistics across various platforms to support management reporting and auditing requirements.

Administrative Support

Ensure reliable and prompt documentation of resident records, respecting confidentiality (PDPA) and healthcare audit standards.

Field Work

Participate in home visits and accompany residents for errands, providing clear, objective observational updates to the MSW team.

Job Specification

Education

Higher NITEC or Diploma in Social Service, Community Care, or a related field. (O-Level holders with significant relevant experience will be considered).

Technical Proficiency

Proficiency in Microsoft Excel and Word is necessary. Comfortable navigating spreadsheets and managing data across different lists. High degree of "systems agility" to learn and use national platforms (e.g., ECCare, AIC portals).

Communication

Effectively bilingual; ability to speak dialects (e.g., Hokkien, Teochew, Cantonese) is highly desirable for communicating with elderly residents and their families.

Aptitude

A "right-first-time" mentality with a high level of attention to detail. Demonstrated ability to bring order to administrative backlogs and maintain organized systems. A proactive "ownership" mindset: identifying what is missing and closing loops without constant prompting.

Experience

Prior experience in healthcare or social service administration is an advantage. However, we highly welcome individuals with a strong learning agility and a proactive attitude who are eager to be trained in the sector.