Showroom and Customer Care Officer

E-RISEN DISTRIBUTION HUB PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent distribution company in Singapore is seeking a proactive Customer Care & Showroom Officer. This role focuses on delivering excellent after-sales service for electrical appliances, assisting with showroom operations, and performing administrative tasks. The ideal candidate possesses strong communication skills and a customer-first mindset, with prior experience in customer service preferred. Competitive salary and training opportunities will be provided to support personal and professional growth.

Benefits

Competitive salary and benefits package

Training and development opportunities

Supportive team environment

Qualifications

• Prior experience in customer service or showroom sales preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and manage administrative duties efficiently.
• Basic knowledge of electrical appliances is an advantage.

Responsibilities

• Attend to customer inquiries, complaints, and service requests.
• Promote and demonstrate products to walk-in customers.
• Process customer orders, invoices, and service requests accurately.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

Diploma or equivalent qualification

Job description

About the Role

We are seeking a proactive and customer-oriented Customer Care & Showroom Officer to join our team. This role is central to ensuring excellent after-sales service for our range of electrical appliances (including electric fans, air fryers, shower heaters, and more), while also supporting showroom operations and administrative tasks.

Key Responsibilities

1) Customer Care & After-Sales Service

• Attend to customer inquiries, complaints, and service requests regarding our electrical appliances.
• Provide product knowledge, troubleshooting guidance, and coordinate repair or replacement services.
• Maintain strong customer relationships by delivering timely and professional support.

2) Showroom Operations

• Promote and demonstrate products to walk-in customers at the showroom.
• Assist customers in understanding product features, usage, and benefits.
• Ensure the showroom is well-presented, organized, and aligned with brand standards.

3) Administrative & Office Support

• Process customer orders, invoices, and service requests accurately.
• Handle basic housekeeping of office stores, ensuring stock and supplies are well-managed.
• Support internal coordination between customer service, sales, and operations teams.

Requirements

• Diploma or equivalent qualification; prior experience in customer service or showroom sales preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and manage administrative duties efficiently.
• Basic knowledge of electrical appliances is an advantage (training will be provided).
• Positive attitude, team player, and willingness to learn.

What We Offer

• Competitive salary and benefits package.
• Training and development opportunities to grow within the company.
• A supportive team environment with opportunities to contribute to both customer satisfaction and brand growth.