Services - Project Manager/ Implementation Manager - TTS Client Project Management Office -Vice[...]

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Singapore is looking for an Implementation Manager/Project Manager to manage complex client implementations involving cash management and trade products. The successful candidate will have 7-10 years of project management experience and excellent client management skills. Responsibilities include ensuring timely delivery of projects, acting as a client interface, and managing project-related activities in compliance with regulatory standards.

Qualifications

• 7-10 years of client management or project management experience.
• In-depth knowledge of cash/trade products.
• Expert knowledge of MS Office products.

Responsibilities

• Manage complex client implementations/projects.
• Act as the primary interface for clients.
• Ensure timely delivery and client satisfaction.

Skills

Client management

Implementation/project management

Influencing skills

MS Office expertise

Education

Bachelor's/University degree

Master's degree

Tools

MS Project

Job description

Overview of the Role

• The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes.
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audit, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and implement such improvements whenever possible.

Qualifications

• 7-10 years of client management, implementation/ project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.

Education

• Bachelor's/University degree or equivalent experience is required.
• Master's degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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