ServiceNow Solution Architect

DXC Technology; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT services firm in Singapore is seeking a Technical Consultant to lead solution implementation projects and own the design of end-to-end solutions. You will conduct design reviews, manage client communications, and ensure the quality of deliverables. The ideal candidate has at least 5 years of experience in IT or Customer support, with specific expertise in ServiceNow and SQL. Excellent communication skills and a customer-centric approach are essential for success in this role. Competitive benefits and a commitment to employee development are offered.

Benefits

Training and career opportunities

Flexible leave options

Employee Assistance Program

Qualifications

• 5+ years’ experience in IT or Customer support organizations.
• 3 years working as a technical consultant or business analyst in ServiceNow.
• Fluency in English required.

Responsibilities

• Lead solution implementation projects.
• Conduct design reviews and manage external client communications.
• Audit existing client’s implementations and recommend enhancements.

Skills

Technical consulting

Business analysis

SQL

XML

ITIL best practices

Communication skills

Customer-centric approach

Education

ServiceNow certifications (1 CIS certification)

Job description

Job Description :

Responsibilities & Activities :

• Lead solution implementation projects;
• Own technical and business design of the end-to-end solution during implementation;
• Conduct design reviews and data quality assurance;
• Manage and communicate with external client teams during the sales process and post-sales delivers;
• Lead and participate in RFPs and provide technology solution content;
• Audit existing client’s implementation and recommend enhancement.

Experience & Competency :

• 5+ years’ experience in IT or Customer support organizations;
• 3 years’ experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow with a focus on Technology Workflows (ITSM, ITOM, ITAM);
• Relevant ServiceNow certifications with a minimum of 1 CIS certification
• Good understanding of SQL, XML, and web-based technologies;
• 1+ years’ experience in implementing and aligning business processes to the ITIL best practices;
• Fluency in English (must-have)
• Availability to travel within ASEAN.
• Articulate, effective communication skills;
• Result-driven and customer-centric;
• Able to inspire customer confidence through professional presence, self-confidence;
• Ability to multi-task and work on several accounts simultaneously;
• Demonstrated ability to influence, consult and growing of the business;
• Positive attitude when solving business and / or technical problems;
• Self-starter with the ability to assume leadership and work without direct supervision.
• Singapore Public sector experience will be advantageous

Our culture and benefits :

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Benefits include :

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family