Service Support Executive | Up to $2.8K | 5 Days | Jurong East - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing and recruitment agency in Singapore is looking for a Customer Service Officer to manage communications and resolve customer issues. The ideal candidate should have a diploma and relevant experience in customer service. This role involves coaching staff, monitoring performance metrics, and ensuring data privacy compliance. The position offers a salary of $2500 to $2800 with AWS and variable bonuses.

Qualifications

• Minimum diploma with relevant working experience.
• Experience in handling customer inquiries through various channels.

Responsibilities

• Manage inbound and outbound calls, emails, live chats.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor performance indicators like Customer Satisfaction Score.
• Ensure compliance with data privacy policies.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Diploma

Job description

Overview

Job Title: Customer Service Officer

Location: Jurong East

Working Hours: Monday - Friday (8am-5:30pm)

Salary: $2500 - $2800 with AWS & Variable Bonus

Qualifications: Min Diploma; with relevant working experience

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

How to Apply

Interested applicants can send your resume to [e-mail] and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Customer Service Officer role

Additional Information

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279