Service Sales Support Specialist

ABB Pte. Ltd.; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced professional to join their team in a hybrid capacity. You will collaborate with the Sales organization and customers to prepare technical descriptions, determine costs, and serve as a key technical resource. The ideal candidate should have a Bachelor's degree in Engineering, at least 3 years of experience, and be proficient in MS applications and Salesforce. The role emphasizes customer service and problem-solving skills.

Benefits

Tools and freedom to grow

Impactful work environment

Qualifications

• Minimum of 3 years of experience in a similar role.
• Good understanding of the service business.
• Ability to prepare technical/commercial offers.

Responsibilities

• Support the local Sales organization with technical solutions.
• Prepare technical/commercial offers based on customer specifications.
• Analyze customer needs and competitor offers.
• Define costs for proposed solutions and communicate them.

Skills

Technical description preparation

Cost determination

Customer service

Detail-oriented

Organized

Collaborative

Proactive

Education

Bachelor or Diploma Degree in Engineering

Tools

MS applications

Salesforce

Job description

Your role and responsibilities

In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

The work model for the role is: Hybrid #LI-Hybrid

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Preparing / supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives.
• Analyzing customer needs and competitor offers through information from general market and the Sales organization.
• Defining cost for the proposed solution and communicates it to the Sales organization

Qualifications for the role

• Bachelor or Diploma Degree in Engineering or another field
• Minimum of 3 years of experience in a similar role
• Good understanding of service business
• Computer savvy: MS applications, Salesforce and other tools
• Detail oriented, organized and collaborative
• Proactive and able to provide excellent customer service.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More about us

ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine