Service Operations Leader — Drive Excellence & Growth

Hitachi Vantara Corporation; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A global technology leader in Singapore is seeking an experienced professional to enhance Service Operations. The ideal candidate will have a Bachelor's degree in electrical engineering and over 15 years of experience in Electrification and Power Generation. Responsibilities include developing high-quality service delivery standards and driving financial performance, as well as fostering customer relationships. This position offers comprehensive benefits including medical plans and insurance.

Benefits

Employer-sponsored medical plan (including dental care and optical)

Central Provident Fund (CPF)

Group Term Life insurance

Group Personal Accident insurance

Group Business Travel insurance

Hospitalization Insurance

Qualifications

• 15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution with knowledge in Transformers.
• Ability to work in a fast-paced, dynamic environment.
• Record of complex project implementation.

Responsibilities

• Develop and execute plans to enhance Service Operations.
• Ensure high-quality service delivery through standards and procedures.
• Monitor and analyse service metrics for improvement.

Skills

Customer focus

Analytical abilities

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in electrical engineering or equivalent

Job description

A global technology leader in Singapore is seeking an experienced professional to enhance Service Operations. The ideal candidate will have a Bachelor's degree in electrical engineering and over 15 years of experience in Electrification and Power Generation. Responsibilities include developing high-quality service delivery standards and driving financial performance, as well as fostering customer relationships. This position offers comprehensive benefits including medical plans and insurance.