Service & Operations Coordinator — Customer Support

Crown Equipment Pte Ltd (Singapore); Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading material handling company in Singapore is looking for a Customer Service Coordinator. In this role, you will coordinate customer service operations, manage inquiries, and ensure timely responses to clients. The ideal candidate will possess a diploma in business management, experience in customer service, and strong organizational skills. This position offers medical and dental benefits and is located at 15 Tuas Avenue 8.

Benefits

Medical and Dental benefits

Group Hospital & Surgical

Qualifications

• Proven experience in customer service or sales support roles, preferably within the material handling or logistics industries.
• Excellent organizational skills with the ability to manage multiple tasks and priorities concurrently.
• Strong verbal and written communication skills to effectively liaise with customers and internal teams.

Responsibilities

• Coordinate customer service operations, manage inquiries, process orders, and resolve issues.
• Provide prompt response to customers’ and service calls, including enquiries and log-in of breakdown calls.
• Allocate service jobs to respective Technicians and manage appointments.

Skills

Customer service experience

Verbal and written communication

Organizational skills

Microsoft Office Suite proficiency

Problem-solving mindset

Education

Diploma or degree in business management

Job description

A leading material handling company in Singapore is looking for a Customer Service Coordinator. In this role, you will coordinate customer service operations, manage inquiries, and ensure timely responses to clients. The ideal candidate will possess a diploma in business management, experience in customer service, and strong organizational skills. This position offers medical and dental benefits and is located at 15 Tuas Avenue 8.