Service Manager (HVAC/ACMV/North)

Talent Trader Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service organization in Singapore is seeking a Field Service Manager to oversee ACMV/HVAC operations. This role involves leading a team, ensuring efficient service delivery, and developing strategies to meet customer satisfaction. The ideal candidate has at least 5 years of experience in field service operations and strong leadership skills.

Qualifications

• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Experience in managing a team of field service technicians.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry.
• Lead a team of field service technicians to ensure efficient service delivery.
• Develop and implement service strategies to meet customer satisfaction.

Skills

Field service operations management

ACMV/HVAC technical knowledge

Leadership

Customer focus

Problem-solving

Education

Diploma or Degree in Engineering or related field

Job description

Responsibilities:

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
• Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the field service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

• Diploma or Degree in Engineering or related field.
• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of field service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

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