Service Manager

MERRIES EMPLOYMENT LLP; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading German high-tech equipment manufacturer in Singapore seeks a Service Manager to lead and manage the regional service organization. Responsibilities include overseeing service operations, ensuring high quality customer support, and mentoring the service engineering team across Asia. The ideal candidate will have over 8 years of experience in semiconductor equipment service and strong leadership skills. Frequent travel within Asia is required.

Qualifications

• 8+ years in semiconductor equipment service, field support, or maintenance engineering.
• Experience in team leadership, service coordination, or regional service management.
• Willingness to travel frequently within the Asia region.

Responsibilities

• Lead, supervise, and mentor the Service Engineering team.
• Ensure timely and high-quality after-sales support.
• Manage customer relationships and handle escalations.

Skills

Team leadership

Customer handling

Problem-solving

Communication

Planning

Education

Degree in Engineering (Electrical, Electronics, Mechanical, Mechatronics, Physics)

Job description

Our client is a German high‑tech equipment manufacturer specializing in advanced non‑destructive testing (NDT) and acoustic microscopy systems widely used in semiconductor wafer inspection, packaging, and failure‑analysis applications.

The Service Manager will lead and manage the regional service organisation, overseeing service operations, customer support, team management, resource planning, and ensuring high service quality for customers across Asia.

Responsibilities

• Lead, supervise, and mentor the Service Engineering team across Asia.
• Plan and coordinate service activities: installation, maintenance, troubleshooting, and emergency support.
• Ensure timely and high‑quality after‑sales support to semiconductor and electronics manufacturing customers.
• Manage customer relationships, handle escalations, and ensure customer satisfaction.
• Drive improvement of service workflows, SOPs, and preventive maintenance programs.
• Oversee spare parts inventory, service tools, and resource scheduling.
• Collaborate closely with German HQ on technical updates, product issues, training, and escalations.
• Support sales team in pre‑sales activities (technical meetings, site readiness, service proposals).
• Track service KPIs, performance metrics, and prepare monthly/quarterly reports.
• Travel within Asia to support customers and oversee regional operations.

Requirements

• Degree in Engineering (Electrical, Electronics, Mechanical, Mechatronics, Physics, or related).
• 8+ years in semiconductor equipment service, field support, or maintenance engineering.
• Experience in team leadership, service coordination, or regional service management.
• Strong technical understanding of complex inspection or metrology equipment.
• Excellent communication, customer‑handling skills, and ability to work across multiple Asian countries.
• Strong planning, problem‑solving, and decision‑making skills.
• Willingness to travel frequently within the Asia region.