Service Desk Specialist: SLA-Driven IT Support & Insights

ARISTON SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Responsibilities:

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensure client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results