Service Desk Engineer: Frontline IT Support & Troubleshooting

ARKSTACK PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology services company in Singapore seeks a Service Desk Engineer to provide first-line technical support. You will handle incoming service requests, troubleshoot basic issues, and escalate complex problems. This role requires strong technical troubleshooting and customer service skills, as well as a mix of process management capabilities. Join a dynamic team to efficiently resolve client issues and enhance service delivery.

Qualifications

• 1-3 years of experience in a service desk or IT support role.
• Experience in troubleshooting and resolving common IT issues.
• Familiarity with managed services environments.

Responsibilities

• Provide first-level technical support for managed endpoints.
• Log and manage service tickets, ensuring proper documentation.
• Troubleshoot and resolve basic IT issues across devices.

Skills

Technical troubleshooting

Customer service

Process management

Network troubleshooting

Time management

Team collaboration

Education

NITEC in an IT-related discipline

ITIL

CompTIA A+

Microsoft 365 Certified: Modern Desktop Administrator

Tools

Active Directory

AnyDesk

Microsoft 365

Google Workspace

Job description

A technology services company in Singapore seeks a Service Desk Engineer to provide first-line technical support. You will handle incoming service requests, troubleshoot basic issues, and escalate complex problems. This role requires strong technical troubleshooting and customer service skills, as well as a mix of process management capabilities. Join a dynamic team to efficiently resolve client issues and enhance service delivery.