Service Delivery & Client Success Coordinator

Focal Search Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking a dedicated professional to manage customer orders and ensure outstanding service delivery. Responsibilities include processing customized orders, strengthening client relationships, and ensuring compliance with regulatory standards. The candidate must hold at least a high school diploma and be skilled in customer service and order management. This position is crucial for maintaining high-quality service and operational efficiency within the organization.

Qualifications

• Minimum of a high school diploma or equivalent.

Responsibilities

• Processes orders from customers, including unique and customised orders.
• Establishes new connections and strengthens current ones with clients.
• Ensures standard terms and prices are used for local companies.
• Responds to complex issue escalations and collaborates with finance.
• Provides outstanding customer service to promote ongoing use of goods.
• Complies with relevant regulatory codes and internal policies.
• Arranges technicians for installation, maintenance, and repair work.
• Implements an efficient service delivery plan.
• Assists with stock take activities to ensure scheduled work completion.
• Interacts professionally with customers and addresses technical inquiries.
• Identifies and mitigates risks to safeguard the environment.

Education

High school diploma or equivalent

Job description

A leading service provider in Singapore is seeking a dedicated professional to manage customer orders and ensure outstanding service delivery. Responsibilities include processing customized orders, strengthening client relationships, and ensuring compliance with regulatory standards. The candidate must hold at least a high school diploma and be skilled in customer service and order management. This position is crucial for maintaining high-quality service and operational efficiency within the organization.