Service Crew

THE GOOD SAMARITAN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local restaurant in Singapore is seeking a committed Waiter to provide excellent customer service and ensure an outstanding dining experience. The role encompasses welcoming guests, taking and serving orders, managing tables, and adhering to safety standards. Ideal candidates should possess strong communication and multitasking abilities, with some experience in customer service preferred. A grasp of POS systems is beneficial. The position offers an engaging work environment with ample opportunities to shine in a dynamic team.

Qualifications

• Previous experience as a waiter or in customer service preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment.
• Good memory and attention to detail.
• Basic math skills for handling payments.

Responsibilities

• Welcome and seat guests in a friendly, professional manner.
• Take accurate food and beverage orders.
• Serve meals and drinks promptly and efficiently.
• Ensure dining area cleanliness and organization.
• Follow all food safety and hygiene standards.

Skills

Strong communication skills

Ability to multitask

Attention to detail

Interpersonal skills

Basic math skills

Tools

POS systems

Job description

Waiter Job Description

Position Title: Waiter / Server

Department: Food & Beverage

Reports To: Restaurant Manager / Supervisor

Location: High Street Plaza

Job Summary

The Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have an outstanding dining experience. This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

Guest Service

• Welcome and seat guests in a friendly, professional manner.
• Present menus, answer questions, and make recommendations.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve meals and drinks promptly and efficiently.
• Check on guests during meals to ensure satisfaction.

Table Management

• Prepare tables with clean linens, cutlery, and glassware.
• Clear tables, remove dishes, and reset for the next guests.
• Ensure dining area cleanliness and organization at all times.

Food & Beverage Knowledge

• Understand menu items, ingredients, and cooking methods.
• Be aware of daily specials, promotions, and allergy information.
• Upsell additional items such as desserts, extras, or beverages.

Payments & Accuracy

• Deliver bills, process payments, and handle cash and card transactions accurately.
• Ensure correct change and receipts are provided.

Teamwork & Coordination

• Communicate effectively with kitchen and bar staff regarding orders.
• Support teammates during busy periods.
• Follow instructions from supervisors and maintain smooth workflow.

Safety & Hygiene

• Follow all food safety and hygiene standards.
• Maintain personal cleanliness and meet uniform requirements.

Skills & Qualifications

Required

• Previous experience as a waiter or in customer service (preferred but not always necessary).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Good memory and attention to detail.
• Basic math skills for handling payments.

Preferred

• Knowledge of POS systems.
• Experience in restaurant or hospitality settings.