Service Coordinator - Singapore - Singapore

Peak Scientific; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading scientific solutions provider in Singapore is seeking a Service Administrator to manage stock and assist the field service team. The role involves planning maintenance jobs, scheduling services, creating service tickets on SAP B1, and addressing customer requests efficiently. Candidates should have attention to detail and excellent communication skills. This full-time position is ideal for entry-level individuals looking to grow in a dynamic environment.

Qualifications

• Previous order entry experience.
• Knowledge of SAP B1 is advantageous.
• Foundation skillset with Microsoft Office products.

Responsibilities

• Proactively plan preventative maintenance jobs.
• Schedule jobs and services with external customers.
• Create and close service tickets on SAP B1.
• Respond to customer requests in a professional manner.

Skills

Teamwork

Attention to detail

Communication skills

Multi-tasking

Tools

SAP B1

Microsoft Office

Job description

Overview

Reporting to the Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscientious person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP B1.

Duties and Responsibilities

• Proactively plan preventative maintenance jobs
• Schedule jobs and services with external customers
• Create and close service tickets on SAP B1
• Maintain Peak information systems to improve overall efficiency of dealing with customer support
• Work with the office to respond to all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
• Perform monthly replenishment of service spare stock level for regional field service team
• Work with Service Sales team to maintain confident stock level for P.M kits
• Coordinate with logistics for timely delivery of needed items
• Raise invoice for chargeable jobs
• Work with Finance for outstanding invoices
• Active management of SEA service stock

Experience

• Previous order entry experience
• Knowledge of SAP B1 (advantageous)
• Foundation skillset with Microsoft Office products

Skills and Qualifications

• Teamwork – able to build relationships
• High levels of attention to detail
• Timely follow‑up
• Self‑motivation with the capacity to plan time effectively and prioritise
• Superb communication skills – ability to communicate clearly
• Resilience – remains effective in the face of pressure
• Ability to multi‑task while keeping focus to ensure tasks are completed

Measurement

• Meeting Service Delivery metrics – OTIF and SLA
• Timely creation and closure of job tickets
• FSE job assignments
• Stock Management
• Adaptation of SAP B1

Living by the Peak Values

• Customer First, keep customer needs at the heart of every decision and action
• Innovative, always curious and open to new ideas and better ways of doing things
• Agile, be responsive and make timely, considered and well‑informed decisions taking accountability for the outcomes
• Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
• Pride & Passion, be proud about what we do and enjoy our work

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Appliances, Electrical, and Electronics Manufacturing