Service Coordinator (NavComm)

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A service coordination firm is seeking a Service Coordinator (NavComm) in Singapore. You will ensure timely service order management and coordinate between clients and engineers. The ideal candidate has a diploma in a relevant field, excels in customer service, and has strong communication and organizational skills. Responsibilities include confirming attendance with agents, managing service rates, and monitoring service orders. Join our team to deliver high-quality service to our clients.

Qualifications

• A diploma in engineering, business administration, electronics engineering, or a related field.
• Excellent coordination skills and strong communication abilities, resourceful, and a team player.

Responsibilities

• Confirm daily with the vessel agent until 48 hours before planned attendance.
• Ensure an engineer’s availability for scheduled service.
• Deliver order confirmation including engineer's name and attendance date.

Skills

Coordination

Customer service

Communication

Organization

Education

Diploma in engineering, business administration, or related field

Job description

About the job Service Coordinator (NavComm)

• Confirming every day until 48 hours prior to the planned attendance date with the vessel agent.
• Giving the scheduler control of the planning.
• Verifying that an engineer is available for the scheduled service by speaking with the scheduler ensuring that the parts will be delivered or available before the event. (through advise orders)
• Delivering the customer an order confirmation that includes the engineer's name and the attendance date Notifying the client of any status updates before boarding Prior to sending anything to the customer, check the service rate.
• Ensuring that the customer receives the service rate and, if necessary, a summary of the next steps (relating to follow-up services) within 24 hours of receiving it.
• Make sure the job order has all related expenses allocated to it in accordance with the service rate.
• Assigned to quote / hours on board / portion used
• Make sure every work order is within the margin constraints, close it when we can, or, if needed, forward it to the business controller for additional research.
• Closing tickets for follow-up services and making sure they are reassigned to Inside Sales so they can contact the customer again
• Monitors all service orders to ensure timely closure
• You must update the equipment list in the ERP tool following services as the account owning entity's service coordinator.

SUMMARY:

• A diploma in engineering, business administration, electronics engineering, or a related field
• Excellent coordination, organizing, and customer service skills strong communication abilities both in writing and speaking a resourceful, self-starting team player with the ability to work alone