Service Controller

GO AHEAD SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public transport provider in Singapore is seeking an individual to manage road performance issues and supervise Bus Captains. The ideal candidate should possess at least a GCE O’ Levels, Diploma or Degree and be able to handle shift work. Strong IT and communication skills are essential, as well as the ability to make responsible decisions in unpredictable situations. This role offers a structured working environment focused on safety and reliability within the public transport system.

Qualifications

• Must possess at least a GCE O’ Levels, Diploma or Degree in any field.
• Ability to perform shift work is required.
• Prior working experience would be advantageous.

Responsibilities

• Manage the CFMS system and all road performance issues.
• Ensure bus services operate reliably without bunching or early arrivals.
• Supervise Bus Captains and maintain professional communication.

Skills

Excellent IT skills

Communication skills

Decision-making in unpredictable situations

Education

GCE O’ Levels, Diploma or Degree

Job description

Job Responsibilities

• Manage the CFMS system and all road performance issues.
• Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times.
• Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA.
• Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals.
• Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary.
• Ensure necessary actions taken to recover lost mileages.
• Assist Bus Captains in handling emergency situations on the road in real time.
• Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift.
• To render support on adhoc unplanned bus bridging as per SOP.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field.
• Prior working experience would be advantageous.
• Able to perform shift work.
• Excellent IT and communication skills.
• Ability to work in a fast-paced environment would be beneficial.
• Ability to make responsible decision on unpredictable situations effectively.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.