Service Captain | Fico (Transport from Bedok MRT)

FICO RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beachfront Italian restaurant is seeking passionate team members to enhance guest experiences. In this role, you will build relationships with guests, manage order taking, and provide menu descriptions. A proactive approach to guest satisfaction and a willingness to work in a young and dynamic team are essential. Benefits include sales incentives, medical coverage, and employee discounts. Join us and help create memorable dining experiences!

Benefits

Medical and insurance coverage

Employee dining discounts

Monthly sales incentive

Qualifications

• Passion for enhancing guest experience in the restaurant environment.
• Ability to maintain high standards of service and guest satisfaction.
• Willingness to work in a dynamic team atmosphere.

Responsibilities

• Build and maintain relationships with guests to enhance their experience.
• Take orders and provide detailed descriptions of menu items.
• Upsell products based on knowledge and guest interactions.
• Ensure guest satisfaction through proactive engagement and service improvements.
• Identify areas for operational improvement.

Skills

Building relationships with guests

Order taking

Menu description

Up-selling

Proactive service

Job description

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.