Service Adviser

EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading automotive service provider in Singapore is looking for a Service Advisor to connect with customers and ensure a seamless experience. Responsibilities include consulting with clients, providing cost estimates, and coordinating repairs. Candidates should hold a Nitec in Automotive Engineering, have relevant experience, and possess strong communication skills. The role offers daily staff pickups, career development opportunities, and attractive incentives.

Benefits

Daily Staff Pickup

Career development opportunities

Supportive team environment

Attractive staff incentives

Qualifications

• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment.
• Valid Class 3 driving licence required.
• Strong organizational skills and multitasking abilities.

Responsibilities

• Act as a key link between customers and workshop technicians.
• Conduct detailed consultations with customers to understand concerns.
• Provide cost estimates and manage job authorisation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Skills

Customer service skills

Interpersonal communication

Time management

Knowledge of vehicle systems

Proficiency in Microsoft Office

Multitasking abilities

Education

Nitec in Automotive Engineering or equivalent qualification

GCE 'O'/'N'/'A' Levels or Diploma

Diploma holders

Tools

Workshop management systems

Workshop management systems

Job description

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, and manage job authorisation.
• Track and update customers on job progress and estimated completion times.
• Prepare job cards, service reports, and final documentation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
• Sound knowledge of vehicle systems and repair processes
• Strong interpersonal, communication, and customer service skills
• Well‑organized, with good time management and multitasking abilities
• Proficient in Microsoft Office and workshop management systems
• Valid Class 3 driving licence

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits

• Daily Staff Pickup: 11‑seater transport provided from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses