SENIOR/TRAVEL CONSULTANT

CORPORATE TRAVEL MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A travel management company in Singapore is seeking a dedicated service-oriented professional to manage travel arrangements and provide exceptional customer service. The role involves ensuring service levels meet agreements, processing travel documents, creating itineraries, and maintaining client data. Ideal candidates should have a passion for customer service and build strong relationships with service providers. This position offers opportunities for professional development and skills enhancement.

Responsibilities

• Ensure consistent service levels applicable to the SLA.
• Maintain high service standards by offering professional customer service.
• Arrange travel services such as tickets issuance and visa arrangements.
• Communicate corporate deals and the best airfare options to clients.
• Create client itineraries and ensure timely issuance of tickets.
• Keep client company profiles and traveler data updated.
• Accurate data entry into GDS for financial reporting.
• Process refunds and invoices in a timely manner.
• Advise business travelers on travel policies.
• Attend training sessions to keep skills current.
• Maintain good relationships with airline and hotel representatives.
• Perform other duties assigned by Operations Team Manager.

Job description

Roles and Responsibilities:

• Ensure consistent service levels applicable to the SLA
• Ensure that service level agreement are met
• Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
• Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.
• Communicate corporate deals and offered best airfares option or alternative route of travel
• Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.
• Ensure all client’s company profile and travellers data are kept updated regularly
• Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients’ data reporting
• Process refunds and/or invoices in a timely manner
• To understand client’s travel policy and advise business travellers when necessary.
• Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current
• Maintain a positive attitude towards fellow colleagues, managers and clients at all time
• Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company
• Other duties and responsibilities assigned by Operations Team Manager