Senior Tele-Triage Specialist & Patient Care Lead

Woodlands Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Senior / Triage Specialist to support tele-triage services at the customer contact centre. The role involves gathering patient health information, managing appointments, and ensuring effective communication. Candidates should possess at least 3 years of healthcare experience, be a registered nurse or equivalent, and demonstrate strong communication skills. This position requires occasional Saturday work and passion for service excellence.

Qualifications

• At least 3 years of experience in healthcare or community settings.
• Familiarity with Next Generation Electronic Medical Record (NGEMR) is preferred.
• Registered Nurse with Singapore Nursing Board or equivalent is an advantage.

Responsibilities

• Gather and assess patient health concerns.
• Handle customer interactions across various channels.
• Schedule and manage patient appointments.

Skills

Strong communication skills

Telephone etiquette

Strong team player

Passion for service excellence

Education

NITEC, Diploma, or Degree in healthcare

Tools

Microsoft Office

CRM systems

Job description

A healthcare institution in Singapore is seeking a Senior / Triage Specialist to support tele-triage services at the customer contact centre. The role involves gathering patient health information, managing appointments, and ensuring effective communication. Candidates should possess at least 3 years of healthcare experience, be a registered nurse or equivalent, and demonstrate strong communication skills. This position requires occasional Saturday work and passion for service excellence.