Senior Technical Services Analyst

Epic Healthcare Systems; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology firm is seeking a Senior Technical Services Analyst to provide top-notch support for Epic’s software in Singapore. This role involves assisting customers with their Epic software and IT infrastructure, managing upgrades, and ensuring smooth operations. The ideal candidate will have at least 2 years of experience in technical support for Epic software and strong project management skills. Competitive salary and benefits are offered.

Qualifications

• 2+ years in technical support for Epic software, including go-live and version upgrades.
• Must hold relevant Epic software application certifications.
• Pass Epic’s standard pre-hire assessment test.

Responsibilities

• Provide assistance related to software operation and IT infrastructure.
• Answer technical questions regarding software and operating systems.
• Monitor customer systems proactively and provide optimization recommendations.
• Plan for upgrades and feature deployments.
• Oversee testing and resolve technical problems.

Skills

Interpersonal communication skills

Project management

Technical aptitude

Judgment in handling escalations

Education

Bachelor’s degree or higher

Tools

Epic software certifications

Chronicles Database Programmer

Cache

Job description

We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include providing assistance to our customer(s) related to the operation of their relevant Epic software application(s) and underlying IT infrastructure. This assistance may take place during the course of the software implementation or on an ongoing basis for live customers. Specifically, it may include: answering technical questions relating to customers’ software and/or operating systems; providing configuration or infrastructure analysis and recommendations; proactively monitoring customer systems; making optimization recommendations; planning for upgrades and feature deployments; overseeing testing; diagnosing, isolating, and resolving the causes of technical problems; and reconfiguring the software or infrastructure, if necessary, to address the problems.

Job requirements

• Bachelor’s degree or higher (any major)
• 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold certifications in:
  • Relevant Epic software application
  • Chronicles Database Programmer and Cache

Skills and competencies

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)
• Demonstrated judgment in handling escalations