Senior Technical Service Engineer

5G-Starlink Pte.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global technology firm is seeking a Senior Technical Service Engineer to support its refining catalyst business. This role involves preparing technical proposals, providing customer support for hydrotreating applications, and mentoring junior staff. The ideal candidate should have a BS in Chemical Engineering, 8+ years of refinery support experience, and strong problem-solving skills. Additionally, the role requires 30% travel. Applicants will be engaged in a customer-focused environment, supporting sales and enhancing catalyst performance.

Qualifications

• At least 8 years experience in technical support of refinery operation.
• Experience in hydrocracking preferred but general background in hydroprocessing is acceptable.
• Ability to travel 30% of the time.

Responsibilities

• Provide customer and sales support for hydroprocessing/hydrocracking catalyst.
• Prepare catalyst performance estimates and technical proposals.
• Support customers in catalyst loading and activation processes.

Skills

Strong technical and problem-solving skills

Strong writing, presentation and communication skills

Strong commercial skills in the area of 4D

Organizational skills to multi-task

Education

BS Chemical Engineering or comparable degree

Job description

About the job Senior Technical Service Engineer

The Role

Shell Catalyst and Technologies (SC&T) has an opening for a senior technical engineer to support its Hydrocracking catalyst business. In this role, the individual will work with SC&T account managers as they develop technical and commercial proposals related to the refining catalyst business, as well as supporting third party customers in the operation of their hydrotreating applications. This role of Senior Technical Service Engineer (TSE) reports to the Hydro/HC Tech Solutions Manager APR. The role is located at China or Singapore or India.

Where you fit in?

SC&T is a customer facing organization that brings high value, differentiated technologies to the market. These technologies include a portfolio of hydrotreating and hydrocracking catalysts from its refining catalyst line. SC&T supports these catalysts through their entire lifecycle by providing best-in-class technical service. It is the role of the Senior TSE to support the sales of these catalyst products as well as the customers who use them. The role is highly customer focused, requiring commercial skills in addition to technical capabilities. Our culture in SC&T is one of Humility, Curiosity, Commercial Excellence, Determination, but above all putting the customer first.

What is the role?

The Senior TSE will be accountable for providing customer and sales support associated with refinery hydro-processing/hydrocracking catalyst customers. The Senior TSE will be a member of a larger technical support team and will work closely with the sales team on specific customer accounts.

• Preparing catalyst performance estimates and complex technical proposals in response to customer requests.
• Supporting customers through the catalyst loading, activation and start‑up process.
• Supporting customers hydrotreating/hydrocracking unit operation through analysis of data and assistance in troubleshooting efforts.
• Using and improving catalyst performance models as a tool to support the catalyst business.
• Documenting successes that customers achieve with SC&T catalysts and technical support and sharing knowledge gained from these successes within the organization, helping to further strengthen SC&T's technical and commercial positions.
• Preparing complex technical proposals in response to refinery customer requests as well as engineering design firms and/or internal hydro-processing/hydrocracking process licensing teams.
• Building of positive working relationships with customers technical staff, achieving a position of trusted advisor with the customer.
• Supporting and mentoring junior TSE staff members.
• Supporting the sales staff by providing commercial insights on customer needs and drivers.

What we need from you

• BS Chemical Engineering or comparable science/engineering degree.
• At least 8 years experience in technical support of refinery operation, refinery planning, hydro processing process design, and/or refining catalysts support. Experience in hydrocracking preferred but general background in hydroprocessing and other catalytic processes will also be considered.
• Strong technical and problem‑solving skills with the ability to diagnose unique and challenging operational issues.
• Strong writing, presentation and communication skills.
• Strong commercial skills in the area of 4D (discover, diagnose, develop, deliver).
• Ability to travel 30% of the time.
• Organizational skills to multi‑task and manage several projects and customers at the same time.
• High degree of confidence with the ability to earn the status of trusted advisor with a customer base of experienced and knowledgeable refining personnel.