Senior Sea Logistics Customer Success & Operations Lead

Kuehne+Nagel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced Sales Manager to optimize processes and manage customer accounts. The ideal candidate will have a strong background in sales, team management, and operational excellence to drive targeted growth and ensure exceptional customer experiences. This role offers a unique opportunity to contribute significantly within a global leader in logistics.

Qualifications

• Strong background in sales and operations, ideally within export-driven sectors.
• Experience in leading project implementations and customer onboarding initiatives.
• Deep understanding of operational processes for effective communication.

Responsibilities

• Conduct regular performance conversations with direct reports.
• Manage customer complaints and service recovery.
• Negotiate rates and collaborate with internal stakeholders.

Skills

Sales management

Team leadership

Stakeholder engagement

Business insight

Local market navigation

Job description

A leading logistics company in Singapore is seeking an experienced Sales Manager to optimize processes and manage customer accounts. The ideal candidate will have a strong background in sales, team management, and operational excellence to drive targeted growth and ensure exceptional customer experiences. This role offers a unique opportunity to contribute significantly within a global leader in logistics.