Senior Sales Support Executive

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Senior Sales Support Executive to provide post-sales support for government clients. You will be responsible for ensuring smooth order processing, managing compliance, and assisting project managers with cost sheet preparation. Candidates should have a Bachelor's Degree and at least 5 years of experience in the ICT industry, along with strong communication skills and proficiency in Microsoft Excel.

Qualifications

• At least 5 years of relevant experience in the ICT or equivalent industry.
• Prior experience in sales support within the IT/ICT industry is preferred.
• Strong command of written and spoken English.

Responsibilities

• Provide post-sales support to the Gov+ Client Service Unit.
• Monitor and track sales booking from award to project creation.
• Assist Project Managers with cost sheet preparation.

Skills

Sales support

Communication

Microsoft Excel

Project management

Education

Bachelor's Degree in a relevant discipline

Tools

Microsoft Word

Job description

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Overview

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Senior Sales Support Executive (Gov+), you will be reporting to the Global Sales Support Lead under the Global Sales Support (GSS) Team. Your primary role is to provide post-sales support to the Gov+ Client Service Unit (CSU), ensuring smooth order processing, compliance, and project enablement after deal closure.

Responsibilities

What will you do?

• Order Processing & Project Registration
  • Monitor and track the sales booking from award to project creation.
  • Ensure timely and quality service provided to Client Service Unit (CSU) teams for order processing requests, sales and project registration.
  • Collaborate with Service Organisations to expedite the project registration to facilitate the project budget baseline.
  • Validate order processing requests from sales teams to ensure sales are booked based on firm client awards or sales recognition policy.
• Cost Sheet & Compliance Support
  • Assist Project Managers with cost sheet preparation and processing in the Cost Sheet Management System (CSMS).
  • Provide guidance to Sales Specialists on cost sheet preparation and processing in CSMS.
  • Advise CSU teams on POC (Percentage of Completion) and Non-POC project classifications.
  • Ensure that Risk Dollars and Capital Charges allocated during the bidding phase are accurately reflected in the cost sheet.
  • Ensure all order processing requests are supported with legally binding agreement from clients.
  • Assist CSU sales teams with the preparation of Banker’s Guarantees.
  • Ensure timely submission of all legal documents (e.g., tender documents, proposals, client contracts, LOA/PO) to the Legal Department to facilitate timely sales incentive payouts for CSU sales teams.
  • Track and monitor the achievement of CSU sales targets.
  • Advise CSU sales teams on sales processes when necessary.
  • Able to serve as backup during a team member’s absence.
  • Willing and able to share knowledge and implement best practices in support of CSUs.

Qualifications

• Bachelor's Degree in a relevant discipline with at least 5 years of relevant experience in the ICT or equivalent industry
• A finance-related degree/background is an added advantage.
• Prior experience in sales support within the IT/ICT industry is preferred.
• Strong command of written and spoken English, with effective communication skills across all levels.
• Proficient in Microsoft Excel and Word, highly organized, and able to multi-task/manage competing priorities.
• Independent, reliable, and committed, with a positive working attitude and openness to new challenge
• A reliable team player.
• Committed, adaptable, and open to new job environments and challenges.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.