Senior Sales Support Engineer

Michael Page; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology leader in semiconductor solutions seeks an experienced engineer to provide after-sales support, troubleshoot complex issues, and drive system improvements. The ideal candidate will have a degree in Mechatronics, Electronics, or Electrical Engineering, and possess 4-6 years of relevant experience. Essential skills include strong analytical capabilities, effective communication, and knowledge of automation integration. Work in an innovative environment that champions technical mastery and customer excellence, with opportunities for career progression and hands-on involvement in cutting-edge technology.

Benefits

Competitive compensation

Strong career progression pathways

Collaboration with world-class engineering teams

Qualifications

• At least 4-6 years of experience supporting automated production or test equipment, preferably in semiconductor.
• Strong analytical skills with a focus on data-driven troubleshooting.
• Experience with factory automation and production solutioning.

Responsibilities

• Deliver high-quality after-sales support including installations and upgrades.
• Troubleshoot complex issues and provide fast resolutions.
• Build relationships with engineering and operations teams for customer satisfaction.

Skills

Analytical troubleshooting

Customer-centric communication

Project management exposure

Education

Degree in Mechatronics, Electronics, or Electrical Engineering

Job description

• Work with leading semiconductor customers and latest technology.
• A role that combines hands-on engineering, interaction, and leadership

About Our Client

A global technology leader in semiconductor test solutions, this company develops and manufactures advanced automated test equipment used by the world's top chipmakers. With a strong focus on innovation, precision engineering, and high-volume manufacturing reliability, it supports customers across logic, memory, and high-performance computing markets. Its solutions enable the testing, validation, and quality assurance of next-generation semiconductor devices, powering everything from consumer electronics to data centers and AI systems. The organization is known for its deep technical expertise, strong customer partnerships, and commitment to pushing the boundaries of test performance and automation.

Job Description

• Deliver high-quality after-sales support: installation, acceptance, upgrades, relocations, and field change orders (FCOs).
• Troubleshoot complex issues and drive fast, data-driven resolutions.
• Build strong relationships with engineering and operations teams to achieve top-tier customer satisfaction.
• Lead or support technical projects that improve production performance, reliability, and system capability.
• Conduct detailed root-cause analysis using logs, data trends, and system diagnostics.
• Provide expert feedback to global engineering teams for product improvements and new design considerations.
• Integrate equipment into customer factory automation systems, MES, robotics, and smart factory workflows.
• Apply your knowledge of OEE, throughput, and manufacturing performance to drive measurable improvements.
• Work with the Service Sales team to identify upgrade, solution, and service opportunities.
• Ensure all service contract requirements are delivered on time and with high quality.
• Offer consultancy to customers on optimization, performance tuning, and operational best practices.

The Successful Applicant

• Degree in Mechatronics, Electronics, or Electrical Engineering.
• At least 4-6 years of experience supporting automated production or test equipment (semiconductor experience preferred).
• Strong analytical and data-driven troubleshooting capabilities.
• Proficiency in equipment performance metrics (OEE, MTBF, MTTR) and a quality-focused mindset.
• Experience with smart factory, automation integration, or production solutioning.
• Project management exposure is a plus.
• Excellent communication skills, customer‑centric, proactive, and able to work independently.

What's On Offer

Joining this organization means becoming part of a global leader at the forefront of semiconductor test innovation, where you'll work with cutting-edge automated test technologies used by the world's top chip manufacturers. You can expect a role with real technical depth, continuous learning, and exposure to advanced engineering challenges across both local and international customer sites. Beyond competitive compensation and strong career progression pathways, you'll collaborate closely with world‑class engineering teams, contribute to next‑generation product improvements, and build expertise in high‑demand areas like factory automation, smart manufacturing, and advanced test systems. It's an environment that values innovation, technical mastery, and customer excellence—ideal for engineers who want to grow fast and make a visible impact.

Contact: Timothy Huang (Lic No: R1980928/ EA no: 18S9099)