Senior Quote Desk Analyst

Digital Realty Austria GmbH; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading data center solutions provider in Singapore is looking for a Sales Support Analyst. This role involves configuring and generating customer quotes, collaborating with sales teams, and managing multiple requests. Candidates should possess at least 3 years of relevant experience and strong communication skills, alongside proficiency in CRM tools such as Salesforce. Join us to be part of a dynamic team dedicated to meeting clients' needs and powering innovation in the data center industry.

Benefits

Highly competitive compensation package

Excellent benefits

Development opportunities

Qualifications

• 3 years work experience in a Sales Support role.
• Track record in data center or relevant industry.
• Fluency in English and local languages.
• Experience in navigating a CRM tool.

Responsibilities

• Configure, price, and generate quotes.
• Collaborate with sales teams for customer quotes.
• Manage multiple quotes simultaneously.
• Resolve inquiries and issues related to quotes.
• Communicate changes to internal stakeholders.

Skills

Sales support

CRM proficiency

Communication Skills

Analytical skills

Team collaboration

Education

Bachelor's degree in IT, Engineering, or Business

Tools

Salesforce

Microsoft Office

Job description

Key responsibilities include:

• Configure, price, and generate quotes, ensuring accurate translation of complex configurations and supporting commercial terms
• Collaborate with sales teams to understand customer requirements and provide timely and accurate quotes.
• Manage multiple quotes simultaneously while adhering to strict deadlines.
• Provide exceptional service by addressing inquiries and resolving issues related to quotes.
• Communicate effectively with internal stakeholders to address any changes or reworks required for quotes.
• Maintain up-to-date knowledge of product offerings, pricing structures, and sales processes.
• Strong sense of urgency with the ability to proactively resolve or escalate issues as necessary
• Pro-actively follow up on progress of Opportunities and other related cases
• Assist in generating and updating agreements within the Contract Lifecycle Management tool.
• Work with other Senior Quote Desk Analysts to ensure workload is distributed and back-up processes are in place
• Assist in resolving issues with non-standard quotes to help CRO teams meet key targets during quarter and year-end periods.
• Report and manage system issues (bugs, latency, errors) to IT, submit enhancement requests, and track delivery timelines to ensure prompt resolution.
• Manage escalated case resolutions, addressing edge cases and process ambiguities while creating documentation for future reference.
• Assist in the development and improvement of quoting processes and tools to enhance efficiency.
• Analyze operational data to identify trends, issues, and opportunities for improvement, recommending actionable insights based on quantitative analysis.
• Participate in User Acceptance Testing (UAT) for new features or updates, validating outcomes against business requirements and logging issues with IT.
• Maintain a well-networked presence across cross-functional sub-regional teams to ensure issues and escalations can be resolved promptly
• Manage/Support trainings on the Lead to Contract process

• Support on ad-hoc sales process queries and projects as required

Required experience:

• 3 years work experience
• Track record of delivering results in a Sales Support role, CRM role or similar role from within the Data Center industry or any other relevant industry
• Fluency in local (if required) and English language, both written and spoken
• Further European languages beneficial
• Preferably a Bachelor or business school level of education in IT, Engineering or Business
• Good understanding of Microsoft Office applications
• Experienced working with and navigating a CRM tool; Salesforce experience a plus
• Proven ability to work well as part of an extended sales team

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.