Senior QA Specialist – Customer Projects

Lonza; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading biotechnology company in Singapore is seeking a Senior QA Specialist to support Quality Assurance activities in a GxP environment. The ideal candidate has a degree in life sciences and relevant QA experience in the pharmaceutical industry. Responsibilities include managing QA-related customer interactions, delivering quality documentation, and leading investigations. The role offers a dynamic working culture and competitive benefits.

Benefits

Agile career and dynamic working culture

Inclusive and ethical workplace

Fully paid medical insurance

Qualifications

• Relevant QA experience in the pharmaceutical, biotech, or related life sciences industry.
• Strong understanding of cGMP requirements and QA processes.
• Proven ability to manage customer interactions and deliver quality documentation.

Responsibilities

• Act as the primary point of contact for QA‑related topics for both customers and internal stakeholders.
• Coordinate and deliver product‑specific documents in a timely manner.
• Lead investigations for customer complaints and ensure records are closed in accordance with requirements.

Skills

Quality Assurance

Communication

Problem-solving

Mentoring

Education

Degree/Diploma in Life Sciences, Biotechnology, Chemistry, or related discipline

Job description

Senior QA Specialist – Customer Projects

The QA Specialist will support day‑to‑day Quality Assurance activities in accordance with approved SOPs / Policies for a multi‑product, GxP contract manufacturing facility.

What you will get

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• Daily company bus from the MRT location near your home to and from the Tuas site.
• Fully paid medical insurance, and option to enroll family members at partially subsidised premiums.

What you will do

• Act as the primary point of contact for QA‑related topics for both customers and internal stakeholders.
• Provide routine updates to customers on QA‑relevant topics (e.g., weekly deviation updates).
• Attend and contribute constructively in internal and external customer project meetings.
• Coordinate and deliver product‑specific documents (e.g., Quality Agreements, Product Quality Reviews, or similar reports) in a timely manner to meet customer satisfaction.
• Coordinate and present quality reviews to internal stakeholders and customers as required.Lead investigations for customer complaints and ensure records are closed in accordance with customer requirements and internal SOPs.
• Provide QA Operations oversight to site‑wide improvement projects.
• Participate in and/or lead resolution of complex process or project issues.
• Guide and coach junior members of the QA team.
• Formulate and articulate solutions to issues/problems for internal/external teams and management.
• Represent QA Operations in cross‑functional decision‑making meetings (internal and external).

What we are looking for

• Degree/Diploma in Life Sciences, Biotechnology, Chemistry, or related discipline.
• Relevant QA experience in the pharmaceutical, biotech, or related life sciences industry.
• Strong understanding of cGMP requirements and QA processes.
• Proven ability to manage customer interactions and deliver quality documentation in a timely manner.
• Excellent problem‑solving skills with the ability to resolve complex issues.
• Strong communication and interpersonal skills to work effectively with cross‑functional teams.
• Experience in mentoring or coaching team members is an advantage.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.