Senior Programs and Business Operations Lead, Asia

Airbnb; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global travel company is seeking a Senior Programs and Business Operations Lead in Singapore to manage business operations and strategy for Asia. This role demands 15+ years of experience in consulting or project management, focusing on cross-functional collaboration and operational excellence. Candidates should thrive in a fast-paced environment and possess strong communication and project management skills, particularly within the dynamic Asia-Pacific region.

Qualifications

• 15+ years experience in consulting or project management in hospitality/OTA.
• Deep familiarity with the Asia-Pacific region.
• Ability to manage complex projects and multi-task.
• Strong appetite for working with the Airbnb community.

Responsibilities

• Shape and execute business priorities with a focus on events and partnerships.
• Synthesize data and trends into actionable recommendations.
• Define the operating system strategy for Asia.
• Prepare executive-level materials and represent the team in forums.

Skills

Strategic thinker

Strong verbal and written communication

Project management

Data fluency

Interpersonal skills

Tools

SQL

Job description

Senior Programs and Business Operations Lead, Asia

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make

In this role, you will report directly to the Global Director, Programs and Business Operations and work closely with APAC Country Managers and APAC regional leadership by managing business operations and strategy for Asia. You will lead ongoing business performance holistically, and align the functions operating in your country behind common objectives and work with other teams in the organization on cross-border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You will develop a strong understanding of the Airbnb community and define levers to help them succeed on the platform, building relationships and delivering guidance to help them grow within the Airbnb marketplace.

A Typical Day

• High-Impact Prioritization & Operations: Shape, influence, and execute business priorities with a key focus on events and partnerships by building alignment across senior stakeholders, ensuring initiatives ladder up to both regional and global goals.
• Integrated Insights: Synthesize data, trends, guest and host insights, and analysis into actionable recommendations to develop new growth levers for the Asia business.
• Work with FP&A to assess business performance and deep dive into areas of strength and weakness
• OKR management and understanding of roadblocks and status updating for the Asia business

• Operational rigor and leadership: Define the operating system strategy for a large, distributed organization, ensuring alignment with Airbnb-wide initiatives and the Asia business.
• Drive weekly, monthly, quarterly and annual business operation meetings across the Asia business.
• Conduct deep dives into operational, programs or functional topics as needed.
• Work with functional leads to set strategy and execute operations.

• Stakeholder Collaboration: Work closely within Global Markets team members and different business lines within the Chief Business Officer team. Drive accountability and progress across cross-functional teams through partnership, fostering clarity, ownership, and alignment around key goals.
• Executive Support & Representation: Prepare executive-level materials and deliver key presentations to senior leadership. Represent the team in high-impact forums and act as a trusted proxy for senior leaders when appropriate.
• Growth Enablement: Identify and incorporate high-impact initiatives into team roadmaps, ensuring effective collaboration across other functions. Incubate and drive special projects for the region.

Your Expertise

• 15+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
• Deep familiarity with the business, economic and cultural environments across the Asia-Pacific region.
• Strong verbal and written communication skills
• Experience working in a matrix environment
• Ability to take initiative and deal with ambiguity and uncertainty
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organizational skills
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Data fluency and familiarity with SQL

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Software Development

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