Senior Post-Sales Support Engineer

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is looking for a Senior Post-Sales Support Engineer. This role involves account management, delivering post-sales customer support, and providing technical assistance for automated test and handling equipment. Candidates should possess a Bachelor's Degree in Mechatronics, Electronics, or Electrical Engineering and have 4-6 years of experience in the semiconductor manufacturing industry. The position offers a competitive salary and various employee benefits, including annual leave and bonuses.

Benefits

Annual Work Support: 1 month

Global Bonus (Depending on Company & Individual Performance)

Car Allowance: S$1,200

Medical Benefits & Insurance

Annual Leave: 18 to 21 Days

Medical Leave: 14 Days

Qualifications

• 4–6 years of experience in field servicing/technical support/maintenance of automated production equipment within the semiconductor manufacturing industry.
• Willingness to travel occasionally, including on short notice.

Responsibilities

• Provide after-sales service support for automated test and handling equipment.
• Maintain high customer satisfaction through technical support.
• Assist or lead technical projects and issue resolution.

Skills

Data-driven problem-solving

Customer-focused

Excellent communication skills

Strong technical aptitude

Understanding of OEE

Knowledge of smart factory concepts

Education

Bachelor’s Degree in Mechatronics, Electronics, or Electrical Engineering

Job description

Job title: Senior Post-Sales Support Engineer
Salary: SGD 6,000 - 7,000
Reference ID: 37097

Our client is the market leader in semiconductor test systems and equipment. The incumbent will be responsible for account management and delivering post-sales customer support to both local and overseas clients. This includes providing on‑site services such as installation, relocation, remedial support, and execution of Field Change Orders (FCO).

Division: Field Service Engineering Division

Reporting to: Manager

Responsibilities

• Provide after‑sales service support for the advanced automated test and handling equipment, including installation, acceptance, upgrades, and related activities.
• Maintain a high level of customer satisfaction through effective post‑sales account management and technical support.
• Assist or lead technical projects and issue resolution for customers.
• Work closely with the Service Sales team to identify solution‑based business opportunities.
• Ensure all service contract deliverables are met in a timely and accurate manner.
• Provide technical feedback to the factory to support product enhancements and new design initiatives.
• Offer consultancy to customers on equipment performance optimization.
• Assist or lead equipment integration efforts with customers’ factory automation systems.

What You Will Receive

• Annual Work Support: 1 month
• Global Bonus (Depending on Company & Individual Performance)
• Car Allowance: For candidates who own a car, will be shared further if shortlisted
• Annual Leave: 18 Days (Up to 21 Days)
• Medical Leave: 14 Days
• Car Allowance (T&C applies): S$1,200
• Medical Benefits & Insurance

Requirements & Preferences

(Must)

• Bachelor’s Degree in Mechatronics, Electronics, or Electrical Engineering
• 4–6 years of experience in field servicing/technical support/maintenance of automated production equipment within the semiconductor manufacturing industry
• Strong data‑driven problem‑solving skills and a solid quality mindset.
• Understanding of OEE (Overall Equipment Effectiveness) and ability to drive improvement initiatives.
• Knowledge of smart factory concepts and production solutioning.
• Strong technical aptitude, excellent communication skills, self‑motivated, customer‑focused, and result‑oriented.
• Willing to travel occasionally, including on short notice.

(Advantageous)

• Direct experience in V93000 machine handling

We regret that only shortlisted candidates will be notified.

Registration No.: R21100333 (William Han)

Recruitment Licence: 12C5051