Senior Patient Service Associate (Urgent Care Centre)*(8900) - Alexandra Hospital

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Service Associate for the Urgent Care Centre. This role focuses on delivering exceptional customer service and ensuring operational readiness. Candidates should possess at least GCE 'O' levels, have strong communication skills, and be comfortable working in a dynamic hospital setting. This is a 2-year contract position with opportunities for extension based on performance.

Qualifications

• Proficient in using Microsoft Office and handling multiple systems.
• Team player able to work in a fast-paced hospital environment.
• Ability to communicate in a second language is an advantage.

Responsibilities

• Ensure department operational readiness and maintain a clean workstation.
• Register patients and handle admission and discharge processes.
• Manage patient inquiries and provide administrative support.

Skills

Communication skills

Customer service

Interpersonal skills

Multitasking

Education

Minimum GCE 'O' Levels qualification or equivalent

Tools

Microsoft Office

SAP

Job description

As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.

The accountabilities include:

Responsibilities

• Ensure department’s operational readiness.
• Ensure that workstations are kept tidy and clean at all times.
• Ensure sufficient stationery stock is maintained in the department.
• Register patients and update next of kin contacts.
• Attend to and manage patients’ enquiries.
• Assist with the admission process, including financial counselling and monitoring of bed request status.
• Discharge patients, including system discharge, scheduling of appointments and payment collection.
• Provide value-added services that contribute to the smooth operations of the department and overall staff and patient satisfaction.
• Ensure accurate and timely registration and promote the usage of the self-help kiosk.
• Provide administrative assistance in daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[e-mail]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.