Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Patient Service Associate to assist community nurses and manage patient enquiries. Responsibilities include registration, scheduling, and administrative support. Candidates should have relevant qualifications, organisational skills, and be fully vaccinated against COVID-19.

Qualifications

• 2 years of experience for NITEC/GCE holders or 0 years for Diploma holders.
• Good organizational and coordinating skills required.
• Fully vaccinated against COVID-19.

Responsibilities

• Serve as a contact point for patients and community nurses.
• Manage registration, appointment scheduling, and referrals.
• Support administrative duties and data management.

Skills

Proficient in Microsoft Office

Organising skills

Coordinating skills

Education

NITEC/GCE N/O/A Levels

Diploma in healthcare related field

Job description

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills
• Fully vaccinated against COVID-19