Senior / Patient Service Associate, Inpatient Operations

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to join their team. This role involves performing essential administrative duties, providing exceptional customer service to patients, and managing appointment scheduling and billing processes. In a supportive healthcare environment, you'll have the opportunity to assist with patient admissions and contribute to the overall efficiency of operations. Ideal candidates will possess strong interpersonal and communication skills, along with proficiency in Microsoft Office applications. If you are passionate about making a difference in healthcare, this position offers a rewarding opportunity to thrive.

Qualifications

• 1-2 Jahre Erfahrung, vorzugsweise im Gesundheitswesen.
• Gute zwischenmenschliche und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Administrative Aufgaben und Kundenservice für Patienten durchführen.
• Verantwortlich für Registrierung, Abrechnung und Terminplanung.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Education

GCE ‘N’/ ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in relevant discipline

Tools

Microsoft Office

Job description

Job Category: Ancillary

Posting Date: 9 Apr 2025

Responsibilities:

1. Perform administrative duties and provide customer service to our patients.
2. Responsible for registration and billing, payment/deposit collection, appointment scheduling as well as providing financial advice to patients.
3. Scheduling follow-up appointments for patients.
4. Assist with planned admissions at ambulatory centres, supporting OT resource management and admitting/discharge processes.
5. Any other duties assigned from time to time.

Requirements:

1. GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline.
2. 1 to 2 years of working experience, preferably in healthcare industry.
3. Candidates with no prior experience are welcome to apply.
4. Good interpersonal & communication skills.
5. Proficient in Microsoft Office applications.