Senior Patient Service Associate

National Skin Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare facility in Singapore seeks a dedicated individual to oversee clinic operations and assist patients with their enquiries. The role includes managing the clinic counter, handling registration and billing, scheduling appointments, and supporting patients with financial counselling. Candidates should hold a GCE 'N' Level or above and have at least 1 year of experience in direct frontline customer service. This position requires strong interpersonal skills and attention to detail.

Qualifications

• GCE 'N' Level and above.
• At least 1 year of direct frontline customers' service experience.

Responsibilities

• Oversees the smooth and efficient running of the clinic counter.
• Attends to patients' enquiries, provides directions, and assists with clarifications.
• Assists in registration and billing of patients accurately.
• Makes appointments for follow-up patients.
• Assists patients with Medisave application/financial counselling.
• Assists with doctors' requests relating to patients' management.
• Prepares consultation rooms.
• Performs other duties as assigned by the Assistant Manager or Senior Executive.

Job description

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• Oversees the smooth and efficient running of the clinic counter
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration and billing of patients accurately
• Makes appointments for follow-up patients
• Assists patient with Medisave application / financial counselling
• Assist with doctors' requests relating to patients' management
• Preparation of consultation rooms
• Performs other duties as assigned by the Assistant Manager or Senior Executive

Job Requirements

• GCE 'N' Level and above
• At least 1year of direct frontline customers' service experience