Senior Operations & Customer Success Leader

ALETA PLANET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking an Operations & Customer Success Executive to oversee key client accounts and enhance customer experience. The role requires managing both pre-sales and post-sales activities while leading the customer success team. Candidates should have at least 3 years of relevant experience and a Bachelor's degree in a related field. Excellent interpersonal skills and a proactive approach are essential for success in this role.

Qualifications

• Minimum 3 years of experience in customer service or customer success.
• Proven ability to execute strategic plans and drive process improvements.
• Experience managing cross-functional teams and collaborative work.

Responsibilities

• Manage key accounts, ensuring service quality aligns with SLAs.
• Lead and mentor the client success team, addressing customer queries.
• Implement improvement plans to address SLA failures or major disruptions.

Skills

Client relationship management

Strategic decision-making

Process improvements

Analytical skills

Communication skills

Education

Bachelor’s degree in Operations, Business, Information Science, or related field

Job description

A leading service provider in Singapore is seeking an Operations & Customer Success Executive to oversee key client accounts and enhance customer experience. The role requires managing both pre-sales and post-sales activities while leading the customer success team. Candidates should have at least 3 years of relevant experience and a Bachelor's degree in a related field. Excellent interpersonal skills and a proactive approach are essential for success in this role.