Senior Manager, Solution Consulting

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Singapore seeks a motivated individual to manage presales teams. The role involves ensuring relevance to customers, developing team capabilities, and managing daily activities. Ideal candidates will have extensive experience in the ASEAN market, along with skills in AI integration and team motivation. This position requires a willingness to travel frequently.

Qualifications

• 7 years' experience in managing presales teams.
• Experience in a fast-growing IT environment.
• Willingness to travel 50% of the time.

Responsibilities

• Ensure SCs demonstrate relevance to customers.
• Develop team members according to business demands.
• Manage day-to-day activities such as resource scheduling.

Skills

AI integration into work processes

Coaching and mentoring

Value Based Selling

Solution Selling

Deep understanding of the ASEAN market

Motivation of team members

Job description

Job Description

What you get to do in this role:

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
  

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in managing presales team as 1st line management across ASEAN
• Deep experience with the ASEAN market and experience selling and gaining access to ASEAN customers’ senior management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
• The willingness and ability to travel 50% of the time