Senior Manager, Service Relationships & Customer Success

Fortinet, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm is seeking a Manager, Service Relationship in Singapore. This role involves defining and executing strategies for Service Relationship Management while leading a rapidly expanding team. Candidates should have a minimum of 15 years in IT and demonstrate exceptional leadership skills. Join a diverse work environment that emphasizes inclusivity and offers a comprehensive rewards package, ensuring a fulfilling career journey.

Benefits

Attractive Total Rewards package

Diversity and inclusivity in the workplace

Qualifications

• Minimum 15 years of working experience in the IT industry.
• 12+ years of experience leading customer-facing teams.
• Strong documentation and presentation background.

Responsibilities

• Define and drive the strategy for Service Relationship Management.
• Hire, mentor and develop a team of Service Relationship Managers.
• Work cross-functionally to meet key business objectives.

Skills

Leadership

Customer Success Strategy Design

Strong Communication

Analytical Skills

Problem Solving

Education

Bachelor's Degree or equivalent

Job description

A leading cybersecurity firm is seeking a Manager, Service Relationship in Singapore. This role involves defining and executing strategies for Service Relationship Management while leading a rapidly expanding team. Candidates should have a minimum of 15 years in IT and demonstrate exceptional leadership skills. Join a diverse work environment that emphasizes inclusivity and offers a comprehensive rewards package, ensuring a fulfilling career journey.