Senior / Manager, Quality Improvement

AGENCY FOR INTEGRATED CARE PTE. LTD.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A prominent public health organization in Singapore is seeking an experienced professional to lead quality improvement projects. The role involves engaging stakeholders across sectors, facilitating workshops, and implementing innovative solutions to enhance care quality and client experience. Candidates should have at least six years of relevant experience, strong analytical skills, and a background in service design or business process re-engineering. This position offers an opportunity to make impactful improvements in the community care sector.

Qualifications

• Minimum 6 years of relevant working experience, with at least 2 years in service design or business process re-engineering.
• Knowledge of the health-social/community care sector is an advantage.
• Experience in facilitating quality improvement projects is preferred.

Responsibilities

• Lead QI workshops using lean management and design thinking.
• Engage stakeholders to encourage participation in quality initiatives.
• Monitor implementation progress and provide guidance.

Skills

Stakeholder Engagement

Project Management

Analytical Skills

Problem-solving

Interpersonal Skills

Self-motivation

Education

Degree in any discipline

Job description

This role will work with cross-functional teams and stakeholders to lead and facilitate quality improvement projects within AIC and in the Community Care Sector, applying lean management, design thinking and ‘agile sprint-style’ methodologies to co-develop innovative solutions, engage AIC Divisions and providers for project participation; and deliver impactful and sustainable improvements in organisational effectiveness, care quality and client experience.

1. Stakeholder Engagement with Internal Divisions and Community Care Organisations

• Build and maintain strong working relationships with internal Divisions and external community care partners.
• Engage both stakeholders to encourage participation in Quality Improvement (QI) initiatives.
• Conduct ground sensing through meetings, observations and focus groups to understand needs and opportunities.
• Facilitate communication and collaboration across stakeholders to ensure alignment with sector strategies.

1. Facilitation and Project Management of Quality Improvement Projects

• Lead and facilitate QI workshops using lean management, design thinking tools and sprint-style methodologies.
• Scope projects with stakeholders, define objectives, and develop project/ workshop plans.
• Liaise with project teams to guide implementation, data collection and analysis. Assimilate results into quality deliverables and communicate to Project Sponsors for buy-in.
• Ensure documentation of deliverables (e.g., A3 reports, feedback, After-Action Reviews etc.).

1. Sustenance of Quality Improvement Projects

• Monitor implementation progress and follow up with project teams.
• Provide guidance to sustain and scale successful initiatives.
• Develop change management approaches (as a project team), to embed improvements into practice.

1. Promote a working environment of collegiality and effective teamwork.

• Support sector/ organisation-wide events (e.g. Quality Time) and platforms (e.g., Leadership Network) to strengthen Quality culture.
• Demonstrate good interpersonal skills with both internal and external stakeholders
• Perform any other duties as assigned by supervisors.

Job Requirement

• Degree in any discipline with minimum 6 years of relevant working experience with at least 2 years in Service design or Business process re-engineering using a structured methodology.
• Knowledge of the health-social /community care sector would be an advantage.
• Relevant experience in facilitating quality improvement projects would be preferred.
• Strong analytical and conceptualization with problem-solving skills.
• Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.
• Takes responsibility and ownership of one’s own work.
• Good time management and analytical skills.
• Good interpersonal and communication skills.