Senior Manager / Head of Business Intelligence

Wati; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading conversational growth platform in Singapore is seeking a Senior Manager / Head of Business Intelligence. In this pivotal role, you will architect data-driven insights that drive growth and influence business strategies. The ideal candidate brings 8-12+ years in data and analytics, with strong expertise in data warehousing and a proven ability to communicate complex data narratives to executives. Join us in transforming data into a strategic advantage and make impactful decisions for the organization.

Qualifications

• 8-12+ years of experience in Data, Business Intelligence, or Analytics.
• Experience in a rapidly growing B2B SaaS environment.
• Strong grasp of data warehousing and ETL processes.
• Ability to communicate complex data clearly to executives.

Responsibilities

• Partner with leadership teams to drive strategic business outcomes.
• Optimize and track key metrics for long-term value.
• Maintain data integrity and facilitate self-serve capabilities.

Skills

Data Analysis

Business Intelligence

Data Visualization

Data-driven Decision Making

Communication Skills

Tools

GCP

BigQuery

Heap

Mixpanel

HubSpot

Job description

Overview

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000 customers across 160+ countries, Wati connects with customers on their platform of choice through WhatsApp and other messaging channels. We believe every conversation matters—from engaging a first-time prospect to nurturing a qualified lead or deepening relationships with loyal clients, turning conversations into opportunities for revenue.

About the Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers measurable ROI while adapting to startups and enterprises alike.

Backers & Partnerships

Wati is backed by investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain high standards of integration and platform excellence.

Role

We are on a mission to turn conversations into revenue—and as we scale, we're looking for a strategic Senior Manager / Head of Business Intelligence to architect the intelligence layer and unlock data-driven insights that power our global growth engine.

Why This Role Matters

Wati is in a significant scaling phase, and success depends on transforming data into a strategic advantage. We are evolving our data function from a reporting service into a core business-impact engine.

As the Senior Manager / Head of Business Intelligence, you will be a pivotal leader at the intersection of strategy and execution. You will own the "Insights-to-Impact" lifecycle, ensuring executives and functional leaders have the clarity needed to make high-stakes decisions with confidence.

What You'll Do

• Strategic Business Partnership — Partner closely with GTM Leaders, RevOps, Product & Engineering, Finance, Support and People Team to translate complex data into strategic business outcomes.
• Embed yourself in business and product rituals to gain deep context, ensuring the data team is solving for the "why" and "so what," not just the "what."
• Cultivate the team culture toward Strategic Partnership, where analysts are empowered to advocate for data-driven decisions and proactively identify growth opportunities.

• High-Impact Business Influence — Holistic Strategy Support: Provide data-driven conviction to influence the global roadmap from product feature prioritization to commercial go-to-market execution.
• Outcome Optimization: Identify and track key metrics that drive long-term value, helping the business decide where to double down on initiatives and where to optimize for efficiency.
• Proactive Opportunity Discovery: Use data to uncover patterns in customer behavior, revenue trends, and operational performance to drive proactive business shifts.

• Technical Oversight & Efficiency — Maintain a solid understanding of our data stack (GCP and BigQuery) to ensure the integrity of insights.
• Partner with Data Engineering to maintain a clean "Single Source of Truth" and a robust data warehouse foundation enabling self-serve capabilities company-wide.
• Leverage automation and modern AI tools to scale the team's impact, reducing manual reporting and increasing time on high-judgment strategic projects.

Requirements

• 8-12+ years of experience in Data, BI, or Analytics, with a track record of managing and scaling a data organization.
• Scaling Mindset: Experience navigating the shifting priorities and rapid pace of a scaling B2B SaaS environment is highly preferred.
• Hunger for Business Influence: You believe data is a business-impact function, not a service desk, and you are passionate about helping stakeholders make data-driven decisions.
• Technical Fluency: Strong conceptual grasp of data warehousing, ETL processes, and modern data stacks (specifically GCP/BigQuery).
• Communication Mastery: Ability to simplify complex data into a clear, actionable narrative for C-suite and GTM leaders.

• Bonus Points — Hands-on experience with modern GTM and Product tech stacks (e.g., Heap/Mixpanel, HubSpot, Chargebee).
• Experience supporting PLG + Sales-assisted hybrid revenue models.
• Background in high-scale, multi-regional environments.