Senior Manager (Enterprise Workforce Transformation)

SkillsFuture Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking a Senior Manager to oversee operational processes and improve service delivery in funding administration. The role requires at least 6 years of relevant experience, strong analytical and problem-solving skills, and proficiency in project management. Candidates will be instrumental in engaging stakeholders and managing multiple agency workgroups. A 1-year contract with potential for extension is offered, highlighting the importance of effective operations in a dynamic environment.

Qualifications

• Possess competencies to execute job duties proficiently.
• Good analytical and problem-solving skills.
• Ability to work independently and within teams.

Responsibilities

• Design and implement operational processes for funding administration.
• Lead project management in system development.
• Engage with training providers and stakeholders.

Skills

Analytical skills

Problem-solving

Stakeholder management

Communication skills

Operational efficiency

Education

6 years of relevant work experience

Tools

Word processing applications

Spreadsheet applications

Presentation software

Job description

What the role is:

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan‑organisational efforts of building an effective, responsive and inclusive CET eco‑system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high‑quality CET ecosystem.

What you will be working on:

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation
  • Design, develop, and implement effective operational processes relating to funding administration.
  • Implement business process re‑engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
  • Competencies: Process Design, Operational Efficiency, Digitisation
• Project Management and Technology Integration
  • Lead project management efforts in the area of system development.
  • Drive operations and technology integration initiatives to enhance operational efficiency.
  • Competencies: Project Management, Technology Integration, Strategic Execution
• Policy Development and Compliance
  • Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
  • Build and continuously strengthen processes and operational policies to achieve high service standards.
  • Competencies: Policy Development, Compliance Management, Process Improvement
• Stakeholder Engagement and Support
  • Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
  • Assist in the management of the outsourced service partner to maintain effective service delivery.
  • Competencies: Stakeholder Engagement, Service Management, Communication Skills
• Data Analysis and Reporting
  • Work with large datasets to perform data extraction, collation, tracking, and analyses.
  • Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
  • Collate data and statistics and prepare information for reporting purposes.
  • Competencies: Data Analysis, Insight Generation, Reporting Skills
• Secretariat Responsibilities
  • Perform secretariat responsibilities for a multiple‑agency workgroup, ensuring effective coordination and communication.
  • Competencies: Organizational Skills, Multi‑Agency Coordination, Communication

What we are looking for:

• Possess the required competencies to execute the job duties proficiently
• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.
• Good analytical and problem‑solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast‑paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Successful candidates will be offered a 1‑year contract with potential for a 1‑year extension and consideration for permanent tenure thereafter.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

About SkillsFuture Singapore

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore. SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry‑relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre‑employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.