Senior Level 2 Support Engineer – Incident & RCA Lead

Akkodis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering and R&D firm in Singapore seeks an experienced IT Support Engineer to provide operational support and manage incidents for production systems. Ideal candidates will have a strong RHEL administration background and experience in team coordination. The role requires at least 5 years in Level 2 support and 2 years in a supervisory position. This position supports a mission-critical environment, offering competitive benefits.

Qualifications

• Experience in RHEL administration and incident management.
• At least 5 years in Level 2 support for 24x7 production.
• Leadership experience coordinating tasks is essential.

Responsibilities

• Provide operational and application support for production systems.
• Manage incident, problem, and change management for P1–P2 incidents.
• Conduct root cause analysis and document knowledge base.

Skills

RHEL administration

Hyper-V / Azure Stack

Cisco networking

Middleware: Kubernetes

Incident management

Leadership / team coordination

Education

Bachelor Degree in Information Technology

5+ years in Level 2 support

2+ years in a supervisory role

Tools

Kubernetes

Docker

IBM MQ

Kafka

Job description

A leading engineering and R&D firm in Singapore seeks an experienced IT Support Engineer to provide operational support and manage incidents for production systems. Ideal candidates will have a strong RHEL administration background and experience in team coordination. The role requires at least 5 years in Level 2 support and 2 years in a supervisory position. This position supports a mission-critical environment, offering competitive benefits.