Senior IT & Workplace Support Specialist (Financial Services)

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced IT support professional to provide high-quality assistance to end users and senior management. Key responsibilities include overseeing technical setups and ensuring data integrity across platforms. The ideal candidate possesses at least 5 years’ experience in IT support, ideally in a financial services environment, and must hold a relevant degree. This position is open exclusively to Singaporeans.

Qualifications

• Minimum 5 years of relevant IT support experience in a financial services or corporate environment.
• Strong judgment and confidentiality with senior management.

Responsibilities

• Provide high-quality Level 1 and 2 support for end users.
• Oversee setup and troubleshooting of PCs and business applications.
• Maintain IT and logistics inventories and apply updates promptly.
• Coordinate technology projects with Corporate IT and Logistics teams.

Skills

Level 1 and Level 2 support

VDI and Workspace One

Windows OS and M365

MS Teams

Mobile device management

White-glove support

Education

Bachelor's degree or diploma in Computer Science or IT

Job description

Responsibilities

• Provide timely, high-quality Level 1 and Level 2 support for end users, ensuring all incidents and requests are resolved with professionalism and precision.
• Deliver discreet, responsive, and proactive support for executives and high-profile users, both onsite and remotely.
• Oversee the setup, configuration, and troubleshooting of PCs, trading phones, virtual desktops, mobile devices, printers, and key business applications (Windows OS, M365, MS Teams, Office Suite).
• Maintain accurate IT and logistics inventories, apply system updates and security patches promptly, and uphold data integrity across all platforms.
• Perform routine administration of Active Directory, print services, VDI environments, and Workspace One.
• Partner with Corporate IT and Logistics teams to execute technology and facility projects, ensuring alignment with global standards and timelines.
• Coordinate with HR and hiring managers to ensure smooth transitions, including account provisioning, workspace setup, and office access.
• Manage local facility services such as lighting, HVAC, electrical systems, cleaning, and safety compliance, ensuring a secure and well-maintained work environment.
• Identify opportunities to enhance support efficiency, user experience, and workplace effectiveness.

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of relevant IT support experience, ideally within a financial services or high-performance corporate environment.
• Demonstrated expertise with VDI, Workspace One, Windows OS, M365, MS Teams, and mobile device management.
• Proven ability to provide white-glove support to senior management and C-suite executives, with strong judgment and confidentiality.

Email: [e-mail]

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940