Senior IT System Engineer

ENTRUST NETWORK SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking a skilled Project Manager to oversee IT system administration and user support. The ideal candidate will have a background in Information Technology, strong communication skills, and the ability to manage multiple projects effectively. Responsibilities include system maintenance, security management, and technical support for users. This challenging role offers an opportunity for professional growth within a dynamic team environment.

Qualifications

• Strong communication and teamwork abilities.
• Ability to work independently and under pressure.
• Quick learner with a strong work ethic.

Responsibilities

• Install, configure, and maintain computer operating systems.
• Provide remote and onsite technical support to end-users.
• Lead client projects from inception to completion.
• Ensure compliance with information security policies.

Skills

Communication

Teamwork

Problem-Solving

Independence

Education

Diploma or Degree in Information Technology or related field

Tools

Microsoft 365

Cloud Servers

Next-Generation Firewall

Virtualization Technologies

Job description

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion
• Conduct annual internal IT assessment and provide actionable recommendations
• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
• Deploy cloud servers with an open-source virtualisation
• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category
• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field
• Strong communication and teamwork abilities
• Ability to work independently and under pressure
• Strong work ethic and commitment to quality
• Ability to learn new things quickly

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