Senior IT Support Engineer – Global 1st/2nd Line

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global law firm is seeking a Senior IT Support Engineer to provide first-line and occasional second-line support in Singapore. Responsibilities include delivering IT support, managing service requests, and collaborating with global IT teams. Candidates should have at least 3 years of IT support experience, a degree in Computer Science, and proficiency in Windows and Microsoft Office. This position also requires strong customer service skills and knowledge of ITIL practices.

Qualifications

• Minimum 3 years of IT support experience in a similar capacity.
• Strong customer service orientation.
• Proficient in troubleshooting Windows and Microsoft Office products.

Responsibilities

• Deliver both telephone and onsite IT support.
• Manage service requests and incidents via logging systems.
• Collaborate with global IT teams for issue resolution.
• Participate in shift rotations.

Skills

Customer service skills

Proficiency in Windows 10/11

Knowledge of Microsoft Office products

ITIL knowledge

Soft skills

Experience with Active Directory

Familiarity with law firms

Education

Degree in Computer Science or equivalent

Tools

Active Directory

Remote Exchange Console

Job description

A global law firm is seeking a Senior IT Support Engineer to provide first-line and occasional second-line support in Singapore. Responsibilities include delivering IT support, managing service requests, and collaborating with global IT teams. Candidates should have at least 3 years of IT support experience, a degree in Computer Science, and proficiency in Windows and Microsoft Office. This position also requires strong customer service skills and knowledge of ITIL practices.